Shipping policy
Portugal
Your order will be shipped from our warehouse located in Cascais, Portugal. Upon processing and shipment, a confirmation email containing your tracking number will be sent, allowing you to monitor your package's journey.
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Method:
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Cost: 4€
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Delivery: 3-5 Business Days
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Free From: 200€
Spain:
Once your order is processed and shipped, you will receive a confirmation email with a tracking number to follow your package's journey.
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Method:
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Cost: 5€
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Delivery: 3-5 Business Days
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Free From: 200€
UNITED KINGDOM
Once your order is processed and shipped, you will receive a confirmation email with a tracking number to follow its journey.
Duties, Customs & Taxes Included (DDP): For all orders shipped to the UK, all duties, customs fees, and taxes are pre-paid. You will not incur any additional charges upon delivery.
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Method:
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Cost: £15
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Delivery: 3-5 Business Days
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Free From: £350
Switzerland
Once your order is processed and shipped, you will receive a confirmation email with a tracking number to follow its journey.
Duties, Customs & Taxes Included (DDP): For all orders shipped to the USA, all duties, customs fees, and taxes are pre-paid. You will not incur any additional charges upon delivery.
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Method:
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Cost: 15 CHF
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Delivery: 3-5 Business Days
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Free From: 350 CHF
Rest of Europe:
We ship all orders from our Cascais warehouse. Once your order is processed and dispatched, you'll receive a confirmation email with a tracking number.
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Method:
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Cost: 15€
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Delivery: 3-7 Business Days
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Free From: 350€
USA SHIPPING
Once your order is processed and shipped, you will receive a confirmation email with a tracking number so you can follow its journey.
Duties, Customs & Taxes Included (DDP): For all orders shipped to the USA, all duties, customs fees, and taxes are pre-paid. You will not incur any additional charges upon delivery.
Shipping Method: DHL Express Cost: $15 Delivery: 3-7 Business Days Free Shipping: On orders over $350
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Method:
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Cost: $15
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Delivery: 3-7 Business Days
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Free From: $350
Rest of the world:
Once your order is processed and shipped, you will receive a confirmation email with a tracking number so you can follow its journey.
Please Note: We do not currently ship to Russia, Ukraine, Israel, and the Palestinian Territories.
Taxes & Duties: The order may be subject to import taxes and duties levied by your country's customs office upon arrival. These charges are beyond our control, and we cannot estimate the potential cost. Therefore, you will be responsible for any additional taxes, duties, and customs fees.
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Method:
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Cost: $20
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Delivery: 3-7 Business Days
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Free From: $350
Shipping Time & Delays:
International shipments might be delayed due to customs clearance, which is unfortunately outside our control. To prevent further delays, please respond promptly if customs authorities request additional information or documentation.
Returns & Exchanges for International Orders:
Customers are responsible for the return shipping costs for international returns and exchanges, including any applicable import duties and taxes. For exchanges, we will ship the replacement item at no additional cost once the original item is received. Please be aware that original customs duties are non-refundable, and your customs office may charge duties again on a replacement shipment.
